Shipping Policy

Shipping varies on the size and fragility of the item purchased.
example: Rope lighting is shipped via UPS ; Lighted Palms are shipped via freight carrier.

At Pacific Lights Inc, we will always work with you to ensure that you receive your item in the safest, most economical and expedient manner possible.

Please call us at 847-358-8804 to request service using a different type of delivery service other than listed above.

Return Policy

We stand behind our merchandise 100% regarding workmanship and defects.

1. All returned items must be in the original packaging, and customer agrees to pay a 25% restocking charge..

2. Any items returned for reasons other than defects must be
A. Unused and in the original packaging,
B. Have a RMA# from our accounting department
C. Must be returned within 15 days of receipt.
D. We DO NOT REFUND OR ACCEPT RETURNS FOR BUYERS REMORSE!!!!.

3. We will not give a credit or refund for unused merchandise.

4. If you have received a defective item from us, return the item and a copy of your invoice. Please inform us which you prefer: a replacement item or a refund for the defective merchandise.

For orders that are damaged in shipping:

Make sure that you have damage noted on the package at time of acceptance with the carrier who is delivering your product. Then please notify us immediately so we can take the proper steps to replace the damaged merchandised.

You can reach us at 847-358-8804, during normal business hours. 9am to 6 pm central standard time